The other day I called a client and the receptionist told me he wasn’t in, so I asked her to transfer me to voice mail. She told me the company didn’t have voice mail because the owner thought it was too impersonal. I wanted to ask her if she used an IBM Selectric instead of a computer, or carbon paper instead of a copier, but I kept my thoughts to myself.
Voice mail is invaluable to most companies, but is only as effective as the person using it. Consider these 5 ways to make voice mail more effective.
1. Help callers save time
When you record your voice mail message, let the caller know within the first few seconds whether or not he or she can bypass it. Long, boring messages are annoying, and most of the time callers don’t listen to them anyway. Instead of wasting callers’ time by making them listen to a long message, give each person the option to go straight to the tone. [Read more...]