5 Ways to Show Your Clients You Care

My friend’s grandma used to say, “Don’t do special for me.” She didn’t want anyone to make a fuss over her because she knew her family cared and they didn’t need to prove it to her. What about your clients? Do they know you care? Meeting your clients’ needs, completing their projects on time, and […]

How to Keep the Promises You Make

A friend of mine keeps as many promises as she breaks. Why are we still friends? The main reason is that the promises she makes to me aren’t important. When she promises to meet me for coffee, I enter the time in my iPhone and then before I leave my house, I send her a […]

When is it Time to Break Up With a Client?

I think we’re better off as friends. It’s not you, it’s me. The timing isn’t right. We’ve all either heard or used those excuses during a breakup in our personal life. Breaking up is hard to do, especially when it comes to clients. But when a client has been with you from the start and […]

Build Client Trust by Keeping Personal Info to Yourself

Last week while I was getting a haircut, my stylist started gossiping about one of her clients. She didn’t know that her client was a friend of mine. The first chance I could get, I changed the subject. I was also careful not to share any personal information, as I knew she would share it […]